PRIVACY POLICY

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Billing and payment details (processed via third-party payment gateways)
  • Address (for invoicing, if applicable)

b) Account & Usage Information

  • Login credentials
  • Course/subscription purchase history
  • Preferences and communication history
  • Device information, IP address, browser type
  • Cookies and usage analytics (see Section 5)

c) Communication Data

  • Messages sent via email, WhatsApp, Telegram, or contact forms
  • Feedback, reviews, or support tickets

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing course enrollments and tipping-channel subscriptions
  • Delivering stock tips, market updates, and educational content
  • Sending transactional communications (invoices, renewal reminders, access links)
  • Sending promotional offers (only where you have opted in; you may opt out anytime)
  • Improving our website, courses, and service quality
  • Complying with legal, tax, and regulatory obligations
  • Preventing fraud, unauthorized access, or misuse of our Services

3. Sharing of Information

We do not sell your personal information. We may share information with:

  • Payment processors (e.g., Razorpay, PayU, Stripe) to process payments securely
  • Communication platforms (e.g., WhatsApp Business API, Telegram, email service providers) to deliver tips and course content
  • Legal or regulatory authorities, if required by law, court order, or government request
  • Service providers who assist in hosting, analytics, or customer support, under confidentiality obligations

We do not share your data with third parties for their independent marketing purposes without your consent.

4. Data Security

We implement reasonable technical and organizational measures (such as encryption, access controls, and secure servers) to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic and usage patterns
  • Improve user experience

You can control or disable cookies through your browser settings; however, this may affect certain website functionalities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal/record-keeping requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at [Insert Support Email].

8. Third-Party Links

Our website or communications may contain links to third-party websites or platforms (e.g., YouTube, Telegram, payment gateways). We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Investment & Financial Disclaimer

This section is critical and forms an integral part of our Privacy Policy and Terms of Use:

  • No Guarantee of Profits: Stock market investments and trading are subject to market risks. Past performance of any tip, strategy, or course is not indicative of future results. We do not guarantee profits on any tip, recommendation, or course sold through our platform — nobody can guarantee market outcomes, and neither do we.
  • Educational Purpose Only: All courses, tips, and content are provided for educational and informational purposes only and should not be construed as personalized investment advice. You are solely responsible for your investment decisions.
  • Consult a Registered Advisor: We recommend consulting a SEBI-registered investment advisor or financial professional before making any investment decisions.
  • No Liability: We shall not be liable for any financial losses, damages, or missed opportunities arising from the use of our tips, courses, or advisory content.

11. Refund Policy (Tipping Channel Subscriptions)

  • If you subscribe to our stock tipping channel and do not recover your subscription fee through the tips provided within a 30 days trading day of joining, you may be eligible for a refund, subject to the specific terms, conditions, and verification process outlined at the time of subscription/purchase.
  • Refund eligibility requires following the tips as shared, within the specified timeframe, and providing any proof/documentation we may reasonably request (e.g., trade screenshots, timestamps).
  • Refunds, where approved, will be processed to the original payment method within [Insert Number] business days.
  • This refund policy applies only to the tipping channel subscription and not to courses, unless separately stated in the course-specific terms.
  • We reserve the right to verify claims and to decline refund requests that do not meet the stated conditions or that appear fraudulent/misused.

(Note: Please confirm the exact refund conditions, timelines, and exclusions with your legal/compliance team before publishing, as refund terms should precisely match what you offer at checkout.)

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Trade & Raid Email: yhwharewe@tradeandraid.in Phone: +91-8112215717 WhatsApp: +91-7851888585